Nos clients donnent leur avis

(Translated by Google) I did renovation work with Mr Défais Alexandre as salesman. He is a very good salesperson who knew how to listen and offer me solutions that meet my expectations. The work was carried out on time and with great professionalism. I am very satisfied with the result. The materials are quality with a perfect finish and above all a clean site. the prices are slightly expensive but you have to know what you want, I don't regret it My house has been given a facelift, that's the main thing. I recommend it (Original) J ai fait des travaux de rénovation avec comme vendeur Mr Défais Alexandre. C 'est un très bon commercial qui a su écouter et me proposer des solutions qui correspondent a mes attentes . Les travaux ont été réaliser en temps et en heures avec beaucoup de conscience professionnelle. je suis très satisfait du résultat .Les matériaux sont de qualités avec une finition parfaite et surtout un chantier propre . les prix sont légèrement cher mais il faut savoir ce que l 'on veut ,moi je ne regrette pas Ma maison à pris un coup de jeune c 'est l essentiel. je vous le recommande

(Translated by Google) My husband stopped by this supplier yesterday to ask for a quote on wood joinery. The salesperson who received it was very rude. My husband came with a first quote to cover the same specifications. The person who received it replied that they did not make crate wood and that the price would be 10x more expensive than the one we had been given. I think the right way would have been to respectfully respond that he was not interested…. We will therefore not use this brand! (Original) Mon mari a s'est arrêté chez ce fournisseur hier pour demander un devis sur des menuiseries bois. Le commercial qui l'a reçu s'est montré très désagréable. Mon mari est venu avec un premier devis pour reprendre les mêmes spécificités. La personne qui l'a reçu lui a répondu que chez eux ils ne faisaient pas du bois de cagette et que le son tarif serait 10x plus cher que celui qu'on nous avait remis. Je pense que la bonne manière aurait été de lui répondre respectueusement que cela ne l'intéressait pas …. nous ne ferons donc pas appel à cette enseigne !

(Translated by Google) My disappointment with Tryba AJS Habitat in Ormoy is great, especially after having paid for the entire service without receiving all the promised elements. Despite full payment of 12,000 euros, including a deposit of 6,000 euros, the garage door was never delivered or installed, contrary to what was agreed. This situation is all the more frustrating since we respected our part of the contract by paying the entire amount requested. The lack of responsiveness and responsibility on their part after numerous reminders is unacceptable. I strongly advise against this dealership for their lack of professionalism and respect for commitments made. Tryba France's non-engagement in resolving my problem adds to my frustration. Since June 2023, we are still waiting for an installation of our garage door. (Original) Ma déception envers Tryba AJS Habitat à Ormoy est grande, surtout après avoir réglé la totalité de la prestation sans recevoir tous les éléments promis. Malgré le paiement intégral de 12 000 euros, dont un acompte de 6 000 euros, la porte de garage n'a jamais été livrée ni posée, contrairement à ce qui était convenu. Cette situation est d'autant plus frustrante que nous avons respecté notre part du contrat en versant l'intégralité du montant demandé. Le manque de réactivité et de responsabilité de leur part après de nombreuses relances est inadmissible. Je déconseille fortement ce concessionnaire pour leur manque de professionnalisme et de respect des engagements pris. Le non-engagement de Tryba France dans la résolution de mon problème ajoute à ma frustration. Depuis Juin 2023, nous sommes toujours dans l'attente d'une installation concernant notre porte de garage.

Rendez-vous expéditif. (devis pour une seul fenêtre coulissante) estimation du prix élevée. (Translated by Google) Expedited appointment. (quote for a single sliding window) high price estimate.

(Translated by Google) Our experience with Tryba Thoiry began unpleasantly, evolved for the worse and ended disastrously. Although the product itself may have the good quality characteristics it boasts, unfortunately both the installation and the after-sales service provided by the Thoiry office are absolutely not up to par. We purchased a custom-made glass door worth around 6000 euros. Our adventure began when it arrived: the measurements were wrong (smaller than the already existing opening). After having found a solution at our expense with the company that was responsible for the renovation of the house, the French window was installed, but all the finishing operations were carried out poorly: some external profiles were scratched, one was installed too short and « completed » with silicone, the applied screens of two different sizes, and the icing on the cake, when we lower the handle, we realize that the door still remains open and can be opened from the outside by simply sliding it. We are patient, after about a week most of the problems are resolved but we try to ask for news on replacing the screens: 2 emails, 3 calls to the store manager, no response. 2 months after installation, while I was cleaning, we noticed that a finishing cap was missing on the central profile of the door and that the gasket was installed incorrectly. More calls and emails but no response. We decide to send a disappointed email, anticipating that we would post a bad review. Within 24 hours we receive an appointment with a technician who, as soon as he arrives, without even having looked at the problem, tells us that they don't know how to do any better... After insisting, at least we manage to get him to fix the gasket, while apparently for our profile « open » there is no solution: they say they called production and that the window « is like this ». End of a sad story (Original) La nostra esperienza con Tryba Thoiry é cominciata in modo poco piacevole, evoluta in peggio e terminata in modo disastroso. Nonostante il prodotto in sé possa avere le caratteristiche di buona qualità di cui vanta, purtroppo sia l’installazione che il servizio post vendita forniti dalla sede di Thoiry non sono assolutamente all’altezza. Abbiamo acquistato una porta vetrata su misura del valore di circa 6000 euro. La nostra avventura é cominciata quando é arrivata: le misure erano sbagliate (più piccola dell’apertura peraltro già esistente). Dopo aver trovato una soluzione a nostre spese con la ditta che si occupava della restrutturazione della casa, la porta finestra é stata installata, ma tutte le operazioni di finitura effettuate in modo scadente: alcuni profili esterni erano graffiati, uno troppo corto comunque installato e « completato » con del silicone, i paravento applicati di due misure diverse, e ciliegina sulla torta, quando abbassiamo la maniglia, ci accorgiamo che la porta rimane comunque aperta e può essere aperta dall’esterno semplicemente facendola scorrere. Pazientiamo, dopo una settimana circa la maggior parte dei problemi vengono risolti ma cerchiamo di chiedere novità sulla sostituzione dei paraventi: 2 e-mail, 3 chiamate al responsabile di negozio, nessuna risposta. Dopo 2 mesi dall’installazione, mentre facevo le pulizie, ci accorgiamo che sul profilo centrale dell’anta manca un tappo di finizione e che la guarnizione é installata male. Ancora chiamate e e-mail ma nessuna risposta. Decidiamo di inviare una e-mail di disappunto, anticipando che avremmo pubblicato una cattiva recensione. Entro 24 ore riceviamo un appuntamento con un tecnico che appena arrivato, senza aver nemmeno guardato il problema, ci dice che non sanno fare di meglio… Dopo aver insistito, almeno riusciamo a fargli sistemare la guarnizione, mentre a quanto pare per il nostro profilo « aperto » non c’é soluzione: dicono di aver chiamato la produzione e che la finestra « é cosi ». Fine di una storia triste

Très mauvaise expérience

3 mois après leur devis et leur engagement d intervenir en janvier...enfin ils sont venus ce matin (fin février) ....arrivée prévue a 8h30...venus à 10h... Une honte vu que j avais fait venir quelqu un exprès ! Mais comble d incompétence...on m installe un volet roulant....et quand je rentre impossible de mettre ma clé dans la serrure car le cadre du volet la couvre !!! Aucun geste commercial, même pas on m offre la télécommande qui va avec et permettrait de résoudre le problème que je puisse pas fermer ma maison ...et rien pas d excuse...une honte (Translated by Google) 3 months after their quote and their commitment to intervene in January...finally they came this morning (end of February)....arrival scheduled for 8:30 a.m....came at 10 a.m.... A shame considering that I had sent for someone on purpose! But the height of incompetence... they installed a roller shutter for me.... and when I come home it's impossible to put my key in the lock because the frame of the shutter covers it!!! No commercial gesture, not even I was offered the remote control that goes with it and would solve the problem that I cannot close my house...and nothing, no excuse...a shame

(Translated by Google) I contacted this person in November TRYBA Claude HAIMEUR for a quote for 5 windows I follow it up by email and SMS and it is February 23 I will still wait for my quote I strongly advise against it not professional at all bad image for the brand too bad we can't give my address zero stars mail is aramirat (Original) Je contacté cette personne au mois de novembre TRYBA Claude HAIMEUR pour un devis pour 5 fenêtre je le relance par appel mail et SMS et nous sommes le 23 fevrier j'attendrai toujours mon devis je déconseille très fortement pas professionnel du tout mauvaise image pour la marque dommage on peu pas mettre zéro étoile mon adresse mail est aramirat

Devis signé le 15 septembre pour une pose en décembre Acompte versé de plus de 2000euro depuis ? Plus aucune nouvelle ah si ! Pour nous dire au téléphone que si nous voulons nos volets il nous faut payer l’intégralité du devis depuis mr Segura fait le mort ne répond jamais à son téléphone ne répond pas au mail non plus C’est à ce demander si cette boutique n’est pas une fraude se servant de l’image de Tryba pour encaisser le maximum d’argent et un jour va disparaître avec les acomptes de tous ces clients. Nous avions confiance de passer par un agréé Tryba quel blague a fuir vraiment inadmissible et minable. Pour vous répondre : que votre société soit en difficulté ne me concerne pas j’ai versé un acompte à quoi à t’il servi si la production de mes VR n’est pas lancer ? Pour mon devis demander à votre patron incapable de répondre au téléphone et ne voulant pas de rendez vous en présentiel ni téléphonique en éteignant sont téléphone une lettre RAR de mise en demeure vous a été envoyer et nous ne lâcherons rien si il faut aller en justice nous irons car le silence de votre patron est juste inadmissible (Translated by Google) Quote signed on September 15 for installation in December Down payment of more than 2000 euros since? No more news ah yes! To tell us on the phone that if we want our shutters we have to pay the entire quote since Mr. Segura plays dead and never answers his phone and doesn't answer the email either You have to wonder if this store is not a fraud using the image of Tryba to collect as much money as possible and one day will disappear with the deposits of all these customers. We had the confidence to go through an approved Tryba, which is a truly unacceptable and pitiful joke. To answer you: the fact that your company is in difficulty does not concern me, I paid a deposit, what is the use of it if the production of my RVs is not launched? For my quote, ask your boss who is unable to answer the phone and does not want a face-to-face or telephone meeting by turning off your phone, a RAR letter of formal notice has been sent to you and we will not give up if it is necessary to go to court, we we'll go because your boss's silence is just unacceptable

Directeur qui prend le temps de répondre aux commentaires mais ne prend pas le temps de vs téléphoner quand ns le demandons à la secrétaire…. Mais qui se permet de vs envoyer un courrier quand vs ne pouvez répondre à un rdv de pose de moustiquaires ….. et que moi même vs demande de repousser la date . Enfin la moustiquaire vient d être posée. Ns n en voulons en aucun cas aux poseurs qui font bien leur travail. (Translated by Google) Director who takes the time to respond to comments but does not take the time to call you when we ask the secretary…. But who dares to send you a letter when you cannot respond to an appointment to install mosquito nets….. and I myself ask you to postpone the date. Finally the mosquito net has just been installed. We in no way blame the installers who do their job well.